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How to deal with highly emotional people

As a leader, there are times you need to handle situations where others (your team, peer, customer, supplier) are in a highly emotional state.    Sometimes people...

How to handle negative feedback

I'm guessing you're a leader who puts lots of thought into how you're going to give negative feedback to a team member? So many leaders I know lose sleep over wanting to...

How to Delegate Effectively

Do you feel frustrated by juggling a huge workload and just wish your team could take it off you to give you some breathing space?    But you know delegating it...

How to overcome resistance to change

Isn't it tiring when you're leading change and at every turn, you're met with resistance? Especially when you realise that the biggest resistance is from members within...

How To Give Feedback

It's probably one of the most important roles you have as a leader, and yet it can tend to cause you to feel apprehensive if you need to deliver news that might not be well...

How to avoid the 3 biggest communication mistakes

Do you sometimes leave a conversation with a team member knowing at the pit of your stomach that what you just communicated didn't land? But you're too busy to go through...
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